You may return an unused item in new condition within 14 days of receipt. Please note on the packing slip if you would like to return or exchange the item, and enclose the packing slip in the returning package. The item needs to be clean, without any traces of usage (magnesium, cremes, perfume or cigarette smell). Once we receive the package, we will refund you for the full product price or ship the requested size to you.
Please contact us at firstname.lastname@example.org or by phone at +359 889 770 009 in order to initiate the procedure.
- Customers will be responsible for the original shipping charges and return shipping charges unless our customer service department determines that we are at fault for an order error or product defect.
- Close out item sales are final. No returns.
- Please allow 3-5 days for your return to be processed or an exchange to be sent.
- Sock sales are final. No returns.