These Terms and Conditions constitute a legally binding agreement between you (“User”, “Customer”, “you”) and CROSS BODY LTD, owner of the website www.cross-body.com (“Company”, “we”, “us”, “our”), regarding your access to and use of the website.
By accessing or using the website www.cross-body.com, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, you must discontinue use of the website immediately.
COMPANY INFORMATION
CROSS BODY LTD 10 Golo Bardo Street 1407 Sofia Bulgaria
The website is intended for users who are at least 18 years old. By using the website, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.
USER ACCOUNT
In order to place an order, you may be required to create an account on the website.
You agree to:
provide accurate and complete information keep your login credentials confidential be responsible for all activities under your account
We reserve the right to suspend or terminate accounts that provide false or misleading information.
PRODUCTS
We make every effort to ensure that product descriptions, images, and specifications are accurate.
However, the colors and appearance of products may vary slightly depending on your device display.
All products are subject to availability.
We reserve the right to discontinue products at any time without prior notice.
Prices may be changed at any time without notice.
ORDERS
By placing an order through the website, you agree to purchase the selected products in accordance with these Terms.
After placing an order, you will receive an order confirmation email containing:
order number ordered products date and time of the order
We reserve the right to refuse or cancel orders in cases including but not limited to:
product unavailability pricing errors suspected fraudulent activity incorrect customer information
PAYMENT METHODS
We accept the following payment methods:
cash on delivery for Bulgaria, Greece, Romania credit or debit card via Paysera secure payment system bank transfer
All payments are processed through secure payment systems.
Orders placed before 15:30 (CET) are usually shipped the same business day.
Orders placed after this time are processed on the next working day.
Orders are delivered via courier companies such as:
Speedy DPD
Shipping conditions:
Free shipping to Greece for orders above 69.99 €
For orders below this amount, shipping costs are calculated according to courier company rates.
Delivery times may vary depending on the destination and courier service.
RETURNS AND REFUNDS
Customers have the right to return products within 14 days of receiving their order.
Returned products must be:
unused in original packaging with all labels attached in resalable condition
Products showing signs of use cannot be returned.
Return shipping costs are the responsibility of the customer unless the return is due to:
a defective product an incorrect product sent by us damage during transport
Return address:
CROSS BODY LTD 10 Golo Bardo Street 1407 Sofia Bulgaria
After receiving and inspecting the returned product, refunds will be processed within 14 days.
Refunds are issued via bank transfer to the customer's IBAN.
INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, and software, is the property of CROSS BODY LTD and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, or use any content from this website without prior written permission.
PROHIBITED USE
Users are prohibited from:
using the website for unlawful purposes attempting to gain unauthorized access to the website interfering with the website's functionality or security using automated systems such as bots or scrapers to collect data
Violation of these rules may result in termination of access to the website.
LIMITATION OF LIABILITY
We are not responsible for:
temporary interruptions or technical issues on the website delays caused by courier companies minor differences between product images and actual products
GOVERNING LAW
These Terms and Conditions are governed by the laws of the Republic of Bulgaria.
Any disputes arising from the use of the website shall be resolved by the competent courts in Bulgaria.
CHANGES TO TERMS
We reserve the right to modify these Terms and Conditions at any time.
Changes will take effect immediately upon publication on the website.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
